Technical Support#

Software Updates#

XIA updates Handel in the course of product development and in response to bug reports from customers. The latest source distribution and Windows binaries, as well as several back releases, are available product-specific variants at the Handel Release Page on the XIA Support web site.

You can also obtain Handel headers and binaries from the SDK folder in your ProSpect installation.

Email Support#

If you have any questions or encounter a bug with the library, please contact XIA by sending an email to XIA Support with the following information:

  1. Your name and organization

  2. XIA hardware being used

  3. Operating system and version

  4. Description of the problem and steps to re-create

  5. Supporting data in the form of Handel log files or relevant plots

  6. Version of the Handel library (see the top of the log file or check the DLL file properties)

  7. Other information you find relevant